Refund Policy

Effective date: November 10, 2026 · Version: 1.0

We want you to be happy with AIVoiceBooth. This policy explains when you can get your money back. It is part of our Terms of Service. Payments are processed by our payment partner, Waffo Pancake, and approved refunds are returned through it to your original payment method.

1. Subscriptions

First subscription: 7-day guarantee. If this is your first paid subscription with us (monthly or yearly), you can request a full refund within 7 days of the first payment, as long as you have used less than 10% of the credits included in that billing period.

Renewals. If a subscription renews and you did not mean to keep it, you can request a full refund of that renewal charge within 48 hours of it, as long as you have not used any of the credits issued for the new period.

Otherwise, subscription payments are not refundable, and we do not give partial refunds for unused time or unused plan credits. You can cancel at any time (see Section 4) so that you are not charged again.

2. Credit Packs

You can request a full refund of a credit pack within 7 days of purchase if none of its credits have been used. Once any credits from a pack have been used, that pack is not refundable.

3. Always Covered

Regardless of the time limits above:

• Failed generations: if speech generation, voice cloning or voice design fails on our side, the credits for that action are returned to your balance automatically. You don't need to ask.
• Duplicate or incorrect charges: if you were charged twice or charged the wrong amount, we refund the extra amount in full.
• Extended outages: if the Service is unavailable for 72 hours or more in a row because of a problem on our side, we will offer you extra credits or a refund for the affected time, whichever you prefer.

4. Cancellation

You can cancel your subscription at any time from Dashboard → Billing → Cancel. Cancellation stops future renewals and takes effect at the end of the current billing period; you keep access and your plan credits until then. Credit packs are separate purchases and stay valid for their full 12 months after you cancel a subscription.

5. When Refunds Are Not Given

• After the time limits or usage limits above have passed.
• For accounts suspended or terminated for breaking our Terms of Service, including misuse of voice cloning.
• For credits that expired under the rules in our Terms.

6. How to Request a Refund

Email DeepOrigin_CoLtd@163.com from the address on your account, with:

• your order number or the date and amount of the charge, and
• the reason for your request.

We reply within 2 business days and process approved refunds within 5 business days. Your bank or card issuer may take another 5 to 10 business days to show the money in your account. When a refund is issued, the credits from that purchase are removed from your balance.

Please contact us before opening a dispute or chargeback with your bank; it is usually the fastest way to get your money back.

7. Your Legal Rights

This policy does not limit any rights you have under the consumer protection laws where you live. If you are in the EU or UK: because the Service is digital content delivered immediately, you agree at checkout that it starts right away, and you acknowledge that your statutory 14-day right of withdrawal ends once you start using it. The refunds in this policy still apply.

8. Contact

AIVoiceBooth
Email: DeepOrigin_CoLtd@163.com
Website: https://aivoicebooth.com